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Buenos Aires, Argentina

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Cookies and Privacy

Cookies and PrivacyCOOKIES AND PRIVACY POLICY

Last Updated: 03/02/2025

Hiper AI LLC (“Company,” “We,” “Us,” “Our”) respects your privacy and is committed to protecting it through our compliance with this Cookies and Privacy Policy (“Policy”). This Policy describes how we collect, use, store, share, and protect your information when you use or visit:

  • hiperai.com
  • hiperai.com.ar
  • Any subdomains or related sites operated by Hiper AI (collectively, the “Website”)

By accessing or using our Website and Services, you agree to the collection and use of information in accordance with this Policy. If you do not agree with any part of this Policy, please discontinue use of our Website and Services.

1. Who We Are

Hiper AI LLC is a company providing B2B web services, including AI-powered chatbots, AI Secure and AI solutions for business. If you have any questions about this Policy or our privacy practices, please contact us at:

2. Information We Collect

2.1 Personal Data

We may collect various types of personal data, such as:

  • Contact Information: Name, email address, phone number, billing/shipping address.
  • Account Details: Username, password, profile data (if you register or interact with our services).
  • Payment Details: Credit card or other payment method information when you purchase services.
  • Technical Data: IP address, browser type, operating system, device identifiers, and usage data related to your interactions with our Website.
  • Communication History: Information you provide in messages, chat sessions, or contact forms.
  • AI Chatbot Interactions: Text queries, conversation logs, or other user-provided content to improve chatbot performance (subject to third-party policies, e.g., Pinecone, OpenAI).

2.2 Non-Personal Data

We may also collect non-personal data that does not, on its own, identify you. This could include aggregated usage metrics, pages visited, time spent on pages, and other analytical data.

3. Cookies and Tracking Technologies

3.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They help the website remember information about your visit, such as your preferences or login details.

3.2 Types of Cookies We Use

  1. Essential Cookies
    Required for the basic operation of our Website (e.g., session management, security).

  2. Preferences and Functionality Cookies
    Store your preferences (e.g., language, region) to personalize your experience.

  3. Analytics Cookies
    Collect information about how users interact with the Website (e.g., which pages are visited, time on site). We may use third-party analytics tools (e.g., Google Analytics) that set their own cookies.

  4. Advertising/Marketing Cookies
    Used to deliver relevant ads or measure ad effectiveness. These cookies can track browsing habits across different websites.

3.3 Third-Party Cookies

Our partners, such as advertisers or analytics providers, may use their own cookies. We do not control these cookies, and their usage is governed by their respective privacy policies.

3.4 Consent and Managing Cookies

By using our Website, you consent to the use of cookies as described in this Policy. You can manage or disable cookies in your browser settings, but certain features of our Website may not function properly if cookies are disabled.

4. How We Use Your Information

We use collected information for various legitimate business purposes, including:

  1. Service Delivery: To process your orders, manage your account, and respond to your inquiries.
  2. Personalization: To remember your preferences and tailor your Website experience.
  3. Analytics and Improvements: To understand user behavior and improve our Website and Services.
  4. Communications: To send administrative or promotional emails (with your consent, where required).
  5. Security and Fraud Prevention: To protect our Website and Services against misuse, unauthorized access, or illegal activity.
  6. Legal Compliance: To comply with applicable laws, regulations, or legal processes.

5. Legal Basis for Processing (Where Applicable)

Where required (e.g., under the EU’s General Data Protection Regulation), we process personal data based on one or more of the following legal grounds:

  • Consent: You have given clear consent for us to process your personal data for specific purposes.
  • Contract: Processing is necessary for the performance of a contract with you or to take steps prior to entering into a contract.
  • Legitimate Interests: Processing is necessary to achieve our legitimate interests (e.g., improving our services), balanced against your rights and freedoms.
  • Legal Obligations: We must comply with a legal or regulatory obligation.

6. How We Share Your Information

We may share your information with:

  • Service Providers: Hosting providers, payment processors, plugin developers, AI service providers (Pinecone, OpenAI), analytics platforms, or other vendors assisting us in operating our Website and delivering Services.
  • Business Partners: For joint promotions or other collaborations, with your knowledge and consent where required.
  • Law Enforcement or Government Agencies: If required by law, court order, or to protect our rights, users, or the public.
  • Successors: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of the business transaction, subject to confidentiality obligations.

7. International Data Transfers

Your personal data may be transferred to servers or processed in countries outside your jurisdiction, including places that may not have the same data protection laws. We ensure such transfers are protected by appropriate safeguards (e.g., EU Standard Contractual Clauses, if applicable).

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law. Generally:

  • User Accounts: Stored until you deactivate your account or request deletion, subject to legal requirements.
  • Transaction Data: Retained for tax, audit, and legal compliance.
  • Analytics Data: May be retained indefinitely in aggregated, anonymized form.

9. Security Measures

We employ security measures, including encryption, firewalls, and secure access protocols, to protect your data from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, no system is 100% secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on the data protection laws in your jurisdiction, you may have the right to:

  • Access: Request details of the personal data we hold about you.
  • Rectify: Correct inaccuracies or complete incomplete data.
  • Delete: Request deletion of your personal data in certain circumstances.
  • Restrict: Ask us to limit our processing of your data.
  • Data Portability: Obtain a copy of your data in a structured, machine-readable format.
  • Object: Object to certain types of data processing, including direct marketing.
  • Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise your rights, please contact us at [Your Contact Email]. We may request additional information to verify your identity.

11. Children’s Privacy

Our Website and Services are not intended for individuals under 16 (or the relevant age of digital consent in your jurisdiction). We do not knowingly collect personal data from children without verifiable parental consent. If you believe we have unintentionally collected such data, contact us to arrange deletion.

12. Links to Third-Party Sites

Our Website may contain links to external sites or services that are not operated by us. We are not responsible for the content, privacy practices, or actions of such third-party sites. We encourage you to read their privacy policies before interacting with them.

13. Data Breach Procedures

In the event of a personal data breach, we will:

  1. Investigate: Identify the cause and extent of the breach.
  2. Notify Affected Individuals and Authorities: Where legally required, we will notify affected individuals and applicable regulatory bodies.
  3. Mitigate: Take steps to minimize harm and prevent further breaches.

14. Updates to This Policy

We may update this Cookies and Privacy Policy from time to time. Any changes will be effective upon posting the revised version on our Website. Your continued use of our Website after these changes are posted constitutes your acknowledgment and acceptance of the updated Policy.

15. Contact Us

If you have any questions or concerns regarding this Policy or our data practices, please contact us at:

We will make every reasonable effort to address your concerns and resolve any issues.